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Newcastle United season ticket refunds – Usual contempt shown by Mike Ashley

11 months ago

Monday afternoon has seen an official club announcement on Newcastle United season ticket refunds.

December 2020 finally saw the club process refunds for the first five home matches (up to and including the Chelsea game on 21 November 2020) of the season that couldn’t be attended, Newcastle fans who had already paid for these games and elected to have a refund.

The second stage of the process Newcastle United season ticket refunds, covered the next eight home games (match numbers 6 to 13), up to and including Wolves on 27 February 2021. Newcastle fans receiving that payment towards the end of March 2021.

The club not exactly rushing to refund those fans who wanted their money back, considering it was some time ago that the Government made clear there would be no chance of Newcastle United fans (or any others) at any games until very late in the season, if at all.

Plus Mike Ashley continued to take direct debits from those who pay monthly for their season tickets, despite knowing they would be unable to go to matches. This meaning that Newcastle United fans who wanted a refund, had to keep making their monthly payments, before then much later being able to receive that same money back in these three stages of refunds.

Today’s (Monday 21 June) announcement on Newcastle United season ticket refunds covered the final six matches of the 2020/21 PL season, the first of those six the match against Aston Villa on 12 March 2021.

The club are saying it will be around mid-July 2021 when fans will receive this final refund, so basically, if you wanted a refund for that Villa match (and those that followed) you are having to wait more than four months after the game was played behind closed doors.

With everything I have read about how other PL clubs have handled no fans at games and refunds for tickets etc, I can’t think of any that have come anywhere near as bad as Mike Ashley and Newcastle United have proved to be.

Newcastle United season ticket refunds announcement:

The window for the third stage of refund applications is now open to existing season ticket holders.

Supporters on long-term price freeze deals – which secure the lowest possible prices for seats over a nine or ten-year period – had continued to make scheduled payments for the 2020/21 campaign as the club awaited permission to enable supporters to return to St. James’ Park.

The window for stage three refund applications is open. This covers the final six games of the 2020/21 season. If you missed the information about stage one, you can read this here. Stage two information can be viewed here.

Whether you were successful in the ticket ballot for Newcastle United v Sheffield United and/or claimed a refund will determine how much is left to pay towards your 2021/22 season ticket, and when you will need to pay it.

We will be in touch following the closure of this refund application window to confirm any changes and future payment dates.

Important information – payments for next season (2021/22)

Long-term price freeze deals

While some long-term price freeze deals were due to expire at the end of this season, the club has confirmed that all deals will be extended to include next season.

If no 2020/21 refund is requested, the balance will be taken forward to pay the 2021/22 season in full. For individuals taking this option, you need take no further action. Your next payment will be in March 2022, when we start taking payment for the 2022/23 season.

If a refund is requested for the 2020/21 season your monthly or annual Direct Debits will be reintroduced or adjusted accordingly depending on the amount of 2020/21 matches refunded.

Fans who were successful in the ticket ballot for Newcastle United v Sheffield United

Fans that attended this match and had account credit from the 2019/20 season will have one match credit deducted from their account, therefore leaving four match credits on their account for future use. This will not impact their season ticket payment schedule for the 2021/22 season.

Fans who attended this match and did not have account credit from the 2019/20 season will have one match credit deducted from the 2020/21 account credit. Those fans will either have their Direct Debit schedule adjusted accordingly or a Direct Debit will be reinstated for this amount in order to complete payment for their 2021/22 season ticket. These supporters are then eligible to claim a refund for the equivalent of the remaining five matches played behind closed doors. If these fans claim a stage three refund for those matches, their Direct Debit will be adjusted accordingly.

Refund applications – stage three

The window for the third stage of applications is now open and will cover the six home fixtures in March, April and May. (Five games for those supporters who were successful in the Newcastle United v Sheffield United ticket ballot and did not have 2019-20 seasonal account credit).

To request a refund for stage three, please click here

Please note: this form will need to be completed for each individual season ticket refund request.

Deadline and refund payments

The application deadline for stage three is 5pm on Monday, 28th June 2021.

Supporters will receive refund payments by mid-July if they select this option.

Contact us

If you have a query about stage one, two or three refunds please email [email protected] quoting your supporter number.’


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