As I have mentioned previously, we have had family season tickets a long time, relatively anyway, more than 20 years.
They are in the best position in the stadium, not Platinum Club or Bar 1892 or anything overly expensive like that, and as such I am reluctant to give them up.
The main reason for this is my Mam.
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Her Grandad won the FA cup (admittedly not with Newcastle United) and she is mad keen on football, a Newcastle fan through and through despite her family ties.
She absolutely loves coming into town to meet me and head to the match, she just wants to watch some football and spend time with her son, she is also a pensioner. For her, deciding to renew her season ticket was a hard choice, they are expensive and we haven’t exactly enjoyed the football of late, but it’s a day out and time with me that make it worthwhile for her.
So, after much gnashing of teeth, she sent off her form to renew her pensioner ticket.
A few days later, she received a telephone call from the NUFC box office to tell her that there had been a misprint and her season ticket would be another £100 thank you very much.
If it had been me on the phone I would have given them hell, it’s appalling to print one price on a form and then charge another. She isn’t me though and was basically bullied into coughing up.
It’s another example of poor customer service from NUFC. A good company would have apologised and kept the price as was printed, then given the person responsible for making the mistake a good bollocking.
A really good company who recognise an opportunity, would have given a full refund AND the season ticket, which would have brought about some great publicity and I would be writing an article about the good nature of the club and how we should give them credit for recognising their mistakes.
As it is, they have just added to their poor image.
Has anybody else had this problem?
Do you think NUFC did the right thing?
What would you do?