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Newcastle confirm compensation policy for Leicester fiasco

6 years ago
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Newcastle United have confirmed that they will look at compensation claims following the fiasco of the Leicester match, when the match was delayed by an hour due to faults with the set-up of the new giant advertising screen at the Leazes End.

It was inevitable that the delay would mean that out of fifty thousand people, a decent number would have then either have to miss some or all of the second half, or incur extra costs such as changing travel arrangements.

The club say that they will look at claims on an individual basis and have asked that supporters write to them outlining their ‘complaints’.

From Monday night’s Fan Forum minutes;

‘Steve Cole stated that he was aware of 40-50 people had been adversely affected in relation to long-distance train journeys.

Those supporters are asked to write to the club’s Box Office (St. James’ Park, Newcastle, NE1 4ST) so that the club can assess complaints on a case-by-case basis.’

In addition, another fan rep Dave Abbot asked how the club had communicated the message about the delayed kick-off to fans, with the club replying with the following

‘The club used social media and club website, sent emails to broadcasters and journalists and gave face-to-face updates to reporters and TV/radio personnel, while stewards around the stadium used loud hailers to communicate with fans. It was accepted, however, that it was unfortunately not possible to reach every supporter at that time.

It was explained that updates were dependent on the developing assessments of qualified engineers and accordingly, these assessments were communicated immediately. (The kick-off time was revised very shortly after 3pm and was confirmed publicly at exactly 3:03pm).

The club underlined that its review would be used to improve contingency plans for any potential disruptions in future.’

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