The box office tried to stop me from cancelling my 10 year deal, despite the fact I have literature from the Club confirming I could cancel each year by end of February.
The first response from the box office was to throw clause 14.7 at me saying the deadline for Direct Debit cancellations was now 31st Jan. However, I pushed back and then they conceded.
Apparently the 31st Jan clause is only on the terms & conditions on the website (and was in terms and conditions for those who took out subsequent deals in later years) but they have never written to me. Not sure what they are doing/arguing is strictly legal as changes should be communicated in writing – email or letter.
14.7 Customers wishing to cancel the Multi Year Price Guarantee direct debit payment plan for future seasons must send written notice to the Club to “Box Office, Newcastle United Football Club, St James’ Park, Newcastle upon Tyne, NE1 4ST” by 31 January (or other date as notified by the Club) prior to the commencement of the season in which the cancellation will take effect. No cancellations will be accepted after this date for the forthcoming season.
It is no doubt a deliberate strategy to unsettle fans who find cancelling difficult, hoping they will quickly reconsider if rebuffed once.
I wouldn’t be surprised if the box office staff weren’t on a bonus for retaining season ticket holders.
Ashley is a bully and has created a culture at the Club where all the staff have to tow his line even if it goes against the grain.
I’m more than happy for you to use this to help others who are trying to cancel.
They also told me not to believe everything I was hearing on the internet!
(The position appears to be that anybody on the original 10 year deal has two days left (until end of February) to cancel their 2014/15 season ticket by emailing [email protected] or in person at the box office (payments for next season are due to start in March).
While for those on the subsequent deals (with a deadline of 31st Jan) will have to make their own decision as to whether to notify the box office of their own cancellation and stop their direct debits, then see if Mike Ashley will really take fans to the small claims court to try and enforce payment for something they have as yet had no benefit for (2014/15 season ticket) and won’t until in over five months time.)