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NUFC Turn Away Season Ticket Holders Who Turn Up Late

7 years ago
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I would like to alert you to a situation that occurred to me on Sunday.

I am a Newcastle United season ticket holder and pay my direct debit every month. I was travelling up from London for the Manchester United match (due to a family anniversary) and was delayed due to traffic from an accident, though I obviously tried to get to the stadium as quickly as possible for the game.

After 8 long hours on the road I finally arrived at the stadium for the beginning of the second half only to find the turnstiles closed.

I spoke to the steward who informed me there was nothing they could do.

I spoke to the supervisor who again said they couldn’t allow me entry due to, “club rules”, although he then told me if I had a paper ticket I would have been allowed in as they don’t need to be scanned like my season ticket card needs to be.

His actual words were, “a paper ticker holder takes priority over a season ticket holder as those are club rules”.

I can’t believe they would admit this and disregard a season ticket holder who pays every month in favour of some fan who has paid for one game.

He then turned me away stating there was nothing he could do and my seat remained empty for the remainder of the game.

I would like to hear your thoughts on this blatant disregard to a season ticket holder and whether anybody else has experienced anything similar?

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